Dear Galapagos PRO Team,

we award 100 out of 100 points for the advice and organization of our Galapagos trip!

We’d like to thank Stephan Boyn.

All questions were answered friendly, conscientiously and competently!

He was very patient and for that thank you!

Our itinerary was very detailed and explained all island changes including all information regarding official requirements. Very helpful and practical.

It was especially amazing to have a local German speaking contact person, that always stood by and assisted us.

We got their names in numbers whilst still in Germany.

Once we arrived we received a welcoming, friendly WhatsApp message, things are though through and everyone works together.

Karin surprised us just a few minutes after our arrival (Hostal Lava House) with a phone call and asked how we were, a very nice gesture in a foreign country with out any knowledge of Spanish.

After a few days, I started to have stomach problems and wrote to Karin to ask what I could do about it.

Just a few minutes later I got a reply: Origano tea and again a few minutes later the nice lady from Lava House stood in front of me and brought me the biggest cup of tea, together with a tablet which she hygienically took out of the packaging.

What more could you want? Incredible!

The Lava House was great (recommended by Stephan), super clean, great breakfast, only cheerful staff, nice little garden, various seating areas and comfortable hammocks.

A definite recommendation!

On Isabela we got to know the lovely Rebekka personally, on day she didn’t see us and we promptly received a WhatsApp message asking if everything was alright. Of course we replied: most definitely!

It was with her help, that we were able to change our accommodation without any problems on the second day, we are very grateful for that!

Actually, I don’t want to go into it any further, it was uncomfortable for us.

We have seen a lot of the world and we were aware that we had booked a 2 star hostel (like all the accommodation on the islands) but we felt absolutely uncomfortable.

Neither one of us had ever experienced this before.

There was a kind of tower room, which we were allowed to see by the current occupant.

It became available the next day and if we had been told that we could change to this room after one night, we would most probably have stayed in this accommodation.

The difference in rooms was like day and night, like black and white, ours and the “tower room”.

By the way, the good man at the reception was very nice and we could have changed the room, but (unfortunately) our final decision was made and we wanted to get out completely….

We looked at three other accommodations early in the morning and were especially warmly welcomed at the Hotel Cally.

Unprompted, the son-in-law showed us two rooms that could hardly have been nicer, we immediately fell in love.

Rebekka immediately pulled out all the stops and consulted with Yannik in Quito, as she is not responsible for bookings.

He also contacted us immediately and helped us very quickly and without complications.

Extremely short official channels, very well connected, thank you!

However, the immediate move had a small catch: one night in a transitional room with single beds.

For us, that was more than OK.

We were put in room no. 0.

We liked it so much that after a few hours we asked if we had to move or if we could stay in this “transition room”.

We were allowed to stay.

We were aware that the kitchen window was almost within reach and we probably had to expect some clattering in the early morning, but that also had its advantages: Waking up, bright, out and looking for turtle tracks on the beach.

We were very happy and hardly heard any noise from the kitchen.

A very quiet environment that allowed us to relax.

By the way, the breakfast was very, very tasty.

The family and staff around the Cally always had a smile on their faces and we could hardly say hello as quickly as everyone there did.

That’s good fun, and by the way, one of the single beds was big enough for both of us.

The boss himself drove us to the airport free of charge.

For all those who come to the Cally, the youngest of the family loves gummy bears!

Arriving on the island of San Cristobal at the Casa de Laura, the boss made a slightly cold impression, but it improved when she spoke to us.

We also felt very comfortable at the Laura, very centrally located, yet heavenly quiet.

There was a small, wonderful garden with benches in the courtyard.

The rooms looked a bit older, but were 100% clean and nicely furnished.

Outside, were hammocks and various seating areas, which we had almost everywhere to ourselves, as we had “enough” time on each island to linger in the accommodation. Sometimes we even heard sea lions.

What was a bit unfortunate was the lack in seats, as there were only 16 seats in the breakfast area.

On two days, a group occupied all the seats before 7:00 a.m., so we had to wait until 7:45. Breakfast was from 7:00 to 8:00 and actually we are always there early.

This is not a complaint, we just found the organization of the few tables not ideal.

Finally, we would like to express our heartfelt thanks once again to all involved, from Galapagos Pro, for this perfectly successful trip!!!!

We will recommend and praise Galapagos Pro wherever we can, we promise!

I am happy that our dreams came true and that we had such a strong partner at our side!

THANK YOU!!!

Best regards