Galapagos PRO Service Guarantee

With over 30 years of experience in the travel industry and having been to Ecuador and the Galapagos Islands for countless times, Beate Zwermann, the founder of Galapagos PRO knows what matters most to our customers. The Galapagos Islands is a bottle-neck destination in South America, where offers and places to stay are limited. Therefore it is best to start planning your trip for the Galapagos Islands first before other destinations. Ecuador is like a second home to Galapagos PRO. Our highly experienced team knows the Galapagos Islands inside out and some of us are based in Ecuador. So sit back and relax while we offer you our expertise and help create your unique, tailor-made dream holiday in Ecuador and the Galapagos Islands. Check out our service guarantee and contact us for further enquiries.



Qualified and Experienced Travel Adviser

Our team knows Ecuador and the Galapagos Islands inside out, having lived and worked there. We are eager to share our expertise with you.

Wide Range of Offers and Services

We offer bookings for cruises, hotels, lodges, excursions and multi-day tours in the Galapagos Islands and Ecuador. We design the perfect tailor-made holiday for you according to your budget, needs and special requests.

Best Price Guarantee

If you find a cheaper identical itinerary elsewhere, we will match our prices to it.

Quick Response

We respond to all enquiries and questions within 48 hours.

Unique Trip Planner

Your trips are all individually designed to suit your needs with our new travel planning tool.

Best Selections of Hotels and Cruises

Our hotel rooms and cabins are all chosen with care. Privacy, comfort, windows with a great view and relaxing beds are a top priority on our list. We take pride in selecting the best cruise cabins for you.

Meals Included

Breakfast is almost always included, while lunch is provided during excursions. For multi-day tours, half board (breakfast and dinner) is included. Different hotels and lodges provide different services, please double check. Please inform us or the accommodation regarding special dietary needs before your arrival.

Additional services and excursions

Day excursions, transfers and other activities in addition to the original itinerary can be booked through our colleagues when you are there.

Flight Bookings

We offer reliable and flexible flight bookings under our special tour operator price.

Direct Online Booking Confirmation

No lengthy inquiries are required.


Licensed and Qualified Support

Our highly qualified English speaking tour and nature guides are all specially selected by us.

Personal Greeting

Our staff will meet you at the airport or at the hotel on the day of your arrival.

Safe and Secure Road Trips

We offer a wide selection of rental vehicles for personalised tours which comes with maximum security and on-the-spot support.

Minibus for Group Tours

Our minibuses have a 12 seat capacity.

Safety-approved Vehicles

Our comfortable vehicles are all air-conditioned.

Reliable Transfers

We offer transfers for both arrival and departure to/from the airport.

Safety-approved airlines



Over 30 Years of Experience

Beate Zwermann, the founder of Galapagos PRO, has over 30 years of experience in the travel industry. We guarantee our customers with high service quality and reliability.

Personal Customer Support

Our team are eager to answer your questions and feedback regarding the trip.

Tour Operation Guarantee

This applies to all group tours (from 2 people onwards) and individual tours (from 1 person onwards).

Contact Support  

You can contact us directly through web-chat, WhatsApp, Email and by telephone.

No Hidden Fees

Airport taxes, air safety fees, air traffic control fees and credit card service charge are all included in our prices. Please note that some programmes require an additional entrance fee.

Free-of-charge Rescheduling

Excluding cruises and flights, free rescheduling is possible up to 14 days before departure.

Up-to-date Information Online

Detailed itineraries, latest travel plans, booking information and flight changes are available on our website.

Latest Travel, Security and Health Advice

Newest updates on travel, security and health advice can be found on our website.